Refund policy

Poppie Collection AB · Last updated 22 September 2026

In short

• You have 14 days to withdraw from your purchase, counted from the day you received the goods.
• You pay the return shipping.
• Earrings for pierced ears can only be returned with the hygiene seal intact.
• We refund within 14 days of your notice.
• If something is wrong with the item, that is a claim for a fault – and then we pay the shipping.

1. How to withdraw from your purchase

1. Notify us within 14 days of delivery. The easiest way is the Withdraw from purchase button at the bottom of the page – you will receive a confirmation by email straight away. You can also email hello@poppiecollection.com with your order number, or use the model form at the bottom of this page.
2. Send the goods back within 14 days of notifying us, to: Poppie Collection AB, Sparregatan 5, 582 21 Linköping, Sweden.
3. Choose any carrier. We recommend a trackable service – you are responsible for the parcel until it reaches us.

2. Returns from outside the EU

Mark the parcel and the customs declaration "Returned goods – no commercial value – original order [order number]", so that no import charges arise when it reaches us. Any import VAT, duties or fees you paid in your country when receiving the order are not refunded by us; you may be able to reclaim them from your local customs authority.

3. Condition of the goods

Goods must be returned in the same condition you received them, in their original packaging and with labels and seals intact. You may examine and try them as you would in a shop. If they have been handled beyond that, we may deduct for the reduction in value.

Earrings for pierced ears come with a hygiene seal. Only break it once you know you want to keep them – if the seal is broken, the right of withdrawal does not apply.

Rings, necklaces and bracelets can be tried on indoors for a short time, on clean skin without perfume or lotion.

4. Refunds

• We refund within 14 days of your notice, to the same payment method you used. We may wait until the goods have reached us or you have shown that they have been sent.
• If you withdraw from the whole order, we refund the shipping up to the price of our standard option. If you return only part of the order, shipping is not refunded.
• If you used an offer – such as free shipping above a certain amount or a gift – and return part of the order, we will recalculate the order and adjust the refund.

5. What cannot be returned

• Earrings and other products for pierced ears where the hygiene seal has been broken.
• Products personalised for you, for example with engraving.

The product page always states if an exception applies. The exceptions do not affect your right to claim for faults.

6. Exchanges

We do not currently offer exchanges. Return the item and place a new order – that way the new item is yours straight away.

7. Faulty goods

If something is wrong with the item, it is a claim for a fault, not a return. Email hello@poppiecollection.com with your order number, a short description and photos if you can. You may claim for faults for three years from delivery, and if we accept the claim we pay the shipping. More in our terms and conditions, section 6.

8. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Poppie Collection AB, Sparregatan 5, 582 21 Linköping, Sweden, hello@poppiecollection.com

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods: ____________
Ordered on (*) / received on (*): ____________
Order number: ____________
Name of consumer(s): ____________
Address of consumer(s): ____________
Signature of consumer(s) (only if this form is sent on paper): ____________
Date: ____________

(*) Delete as appropriate.