Terms of service
Poppie Collection AB · Last updated 10 September 2026
1. About us and these terms
These terms apply when you, as a consumer, buy our products on poppiecollection.com and poppiecollection.se, or order in direct contact with us.
Poppie Collection AB · Reg. no. 559587-2473 · VAT no. SE559587247301 Sparregatan 5, 582 21 Linköping, Sweden · hello@poppiecollection.com · +46 70 200 12 17
By placing an order you accept these terms. You need to be 18 or older to shop with us – if you are younger, a guardian's consent is required.
We may update these terms. The version in force when you placed your order always applies to that order – changes never apply retroactively. If you would like to see an earlier version, email us.
If you live in another country, the mandatory consumer rules of that country also apply. If these terms exist in more than one language and the versions differ, the Swedish version applies.
2. Ordering and contract
Items in your cart are not reserved.
After you order you will receive an order confirmation by email – it shows that we have received your order. The contract is concluded when we send the shipping confirmation, that is, when the parcel leaves us. If you have not received an order confirmation within 24 hours, get in touch.
A product shown on the website is not a guarantee that it is in stock. We stock products in limited quantities and may stop selling a product at any time.
We may decline an order – for example if the item is sold out, if price or product information was incorrect, if payment does not go through or if we suspect fraud. We will then email you and refund the full amount to the same payment method.
Check your details before paying. Orders usually go straight to packing and cannot be changed after that.
Our products are sold for personal use, not for resale. These terms apply to purchases made directly from us – not to purchases from retailers or on the second-hand market.
3. Prices and payment
Prices are shown in the currency of the country you have selected in the store. We set prices per market rather than converting them automatically.
Within the EU prices include VAT. The price at checkout plus shipping is the full amount – nothing is added on delivery.
Outside the EU prices are shown excluding Swedish VAT. Customs duties, import VAT and fees are charged in the destination country and paid by you. We cannot refund such charges if you return your order.
The amount you approve at checkout is the amount we charge. If your bank adds a conversion fee, that is between you and your bank.
Prices may change, but never for an order we have already accepted. We do not adjust prices retroactively if a product is later reduced.
If a price has been obviously wrong – so wrong that you should reasonably have realised it – we are not obliged to sell at that price. We will contact you and you can choose between buying at the correct price or cancelling.
You pay when you order, using the payment methods shown at checkout. If payment is handled by an external payment provider, their terms also apply. By ordering you confirm that the payment method is yours or that you have the holder's permission. We may assign payment claims to a third party, for example for invoice payments – this does not affect your rights against us. Goods remain ours until they have been paid for.
4. Shipping and delivery
Shipping options, prices and estimated delivery times are shown at checkout and in our shipping policy. Delivery times are estimates and run from when the parcel leaves us.
We are responsible for the goods until you have received them. If a parcel does not arrive, or arrives damaged, we will send a new item or refund the full amount. If the packaging is visibly damaged, photograph it before opening.
If delivery is significantly delayed, you have the right to cancel the purchase and get your money back.
If we split your order into several parcels, you will never pay more for shipping than you paid at checkout.
Uncollected parcels. If you do not collect your parcel it is returned to us. This does not count as withdrawing from the purchase, and we charge SEK 149 for shipping both ways and handling, deducted from any refund. If you notify us within the withdrawal period that you are withdrawing, it is handled as an ordinary return under section 5 instead, with no charge.
5. Right of withdrawal and returns
You have a 14-day right of withdrawal from the day you received the goods – for split deliveries, from the day you received the final part. You do not need to give a reason.
How to withdraw: use the Withdraw from purchase button at the bottom of the website, or email hello@poppiecollection.com with your order number. You may also use the model withdrawal form in our refund policy, but you do not have to. If you use the button, you will receive a confirmation by email straight away. Not collecting the parcel does not count as withdrawing.
Once you have notified us, you have 14 days to send the goods back. You pay the return shipping and are responsible for the goods until they reach us.
Goods must be returned in the same condition you received them, in their original packaging and with labels and seals intact. You may examine and try the goods as you would in a shop – if they have been handled beyond that, we may deduct for the reduction in value.
We refund within 14 days of receiving your notice, to the same payment method. We may wait until the goods have reached us or you have shown that they have been sent. If you withdraw from the whole order, we refund the shipping up to the price of our standard option. If you return only part of the order, shipping is not refunded.
The right of withdrawal does not apply to:
- earrings and other products for pierced ears where the hygiene seal has been broken. The packaging is marked. If the seal is intact, the right of withdrawal applies as normal.
- products personalised for you, for example with engraving.
The exception is always stated on the product page. It does not affect your right to claim for faults under section 6.
Exchanges: we do not currently offer exchanges. Return the item and place a new order.
The return address and step-by-step instructions are in our refund policy.
6. Faulty goods
You may claim for faults that were present when you received the goods – even if they appear later – for three years from delivery. A fault that appears within two years is presumed to have existed at delivery unless we can show otherwise.
Report the fault within a reasonable time of discovering it – within two months is always in time. Email your order number, a short description and photos if you can.
If we accept the claim, you are entitled to a repair or a replacement, and failing that a price reduction or cancellation of the purchase, under the Swedish Consumer Sales Act. We pay the return shipping, and if the purchase is cancelled we also refund the original shipping.
A product should withstand the use it is made for. If something breaks during normal use, get in touch and we will look at it.
Normal wear is not a fault. What counts as normal for a given product is set out in its material and care information. For jewellery this includes, for example, scratches and surface finishes dulling or wearing over time. Claims do not cover damage from accidents, incorrect use or external force.
We do not offer any warranty beyond the statutory right to claim for faults.
7. Product information
We describe materials, measurements and fit as accurately as we can and photograph our products as close to reality as we can. Colour and texture may still look different depending on your screen. If an item looks significantly different from the images, get in touch.
Material and care information is on each product page and collected under Material and care. That information forms part of these terms and is the basis for the assessment in section 6.
If you have a known allergy or sensitivity, read the material information before ordering, and email us if anything is unclear.
We reserve the right to correct typographical errors and inaccuracies in product information.
8. Offers and discount codes
Offers apply for the stated period, while stocks last and on the terms stated. Discount codes must be entered at checkout – we cannot add them afterwards. Offers cannot be combined unless stated.
If you return part of an order and no longer meet the conditions of an offer – such as a free-shipping threshold or a gift – we will recalculate the order and adjust the refund.
9. Use of the website
You may use the website for lawful purposes. You may not upload malicious code, collect other people's personal data, circumvent security features or systematically copy our content for commercial use.
Automated tools and AI assistants may be used to browse, compare and place orders. An order placed by such a tool on your behalf is your order – with the same terms, the same right of withdrawal and the same right to claim for faults as if you had placed it yourself. Such tools must not present themselves as human or circumvent our fraud controls, and we may limit traffic that places a disproportionate load on the website.
10. Reviews and content you share
If you submit reviews, images or other content, you give us the right to use it in our marketing. You confirm that the content is yours and does not infringe anyone else's rights. If you want something removed, email us and we will remove it.
Where a review has been given in return for a product, discount or other benefit, we state this alongside the review.
11. Conduct
We want contact with us to feel safe – for you and for whoever is answering. We do not accept aggressive behaviour, discrimination or harassment in our channels, in customer service or at our events.
12. Liability
We are liable for the goods under the Swedish Consumer Sales Act and for our obligations under these terms. Nothing in these terms limits our liability where the law does not permit it, for example for personal injury, product liability, intent or gross negligence.
Beyond what the law requires, we are not liable for indirect loss such as lost profit or consequential damage.
Parts of the website are provided by external suppliers, and the website may link to sites we do not control. We cannot guarantee that the website is always available or free of errors.
Force majeure. If we are prevented by circumstances outside our control that we could not reasonably have foreseen – such as war, natural disaster, government measures, industrial action or interruptions to power, internet or transport – we are released from liability for as long as the impediment lasts. If delivery is significantly delayed, you still have the right to cancel the purchase and get your money back.
13. Intellectual property
The content of the website – trademarks, text, images, video, graphics and design – belongs to Poppie Collection AB or our licensors. You may use it for your own private purposes. Copying, publishing, adapting or using it commercially requires our written permission. Enquiries: hello@poppiecollection.com.
14. Personal data
We process your personal data in accordance with the GDPR. How and why, who receives it and what rights you have are set out in our privacy policy.
15. Disputes
Please contact us first at hello@poppiecollection.com – almost everything gets resolved that way.
If we cannot agree, you may refer the matter to the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, Sweden, arn.se. We follow ARN's recommendations. If you live in another EU or EEA country, you may turn to the equivalent body there or to the European Consumer Centre in your country.
Swedish law applies. A dispute may always be brought before a court in the country where you live.
16. General
If any part of these terms is found to be invalid, the rest continues to apply unchanged. You may not assign your rights or obligations under these terms without our written consent. We may assign ours in connection with a transfer of the business, provided your protection as a consumer is not reduced.
Poppie Collection AB is registered with the Swedish Companies Registration Office, approved for F-tax and registered for VAT.