Login

Country

Cart

Your cart is empty

Shipping policy

Poppie Collection AB · Last updated 22 September 2026

In short

  • We usually dispatch within 1–3 working days.
  • Standard shipping is free. Faster options, where available, are shown with their price at checkout.
  • You will receive a tracking link once the parcel has left us.
  • If the parcel does not arrive, or arrives damaged, that is our responsibility.

1. Where we ship

To the countries you can select at checkout.

EU and Norway: VAT is included in the price and nothing more is added on delivery.

Other countries (e.g. Switzerland, Iceland, Canada, Australia): our prices do not include local import VAT, customs duties or carrier handling fees. These may be charged on delivery and are paid by you. Whether they apply depends on your country's rules and the value of your order. They are not refundable.

2. When

We pack orders in the order they come in and usually dispatch within 1–3 working days. Around campaigns and holidays it may take longer. After that, the carrier's delivery time applies, as shown at checkout. All times are estimates.

3. Shipping and tracking

Shipping options and prices are shown at checkout. If we split your order into several parcels, you never pay more than you paid at checkout. Once the parcel has left us, you will receive an email with a tracking link.

4. Wrong address

Check your address before paying. If you spot a mistake, email us straight away and we will try to change it in time. Once the parcel has been dispatched we cannot change it, and if it is returned to us it is handled as an uncollected parcel.

5. Uncollected or refused parcels

If you do not collect your parcel, or refuse it on delivery (including refusing to pay import charges), it is returned to us. This does not count as withdrawing from the purchase. We deduct the cost of shipping both ways and handling from any refund: SEK 149 within Sweden, and the actual return cost for other countries. If you notify us within the withdrawal period that you are withdrawing, it is handled as an ordinary return instead, with no charge.

6. Delayed, lost or damaged

We are responsible for the parcel until you have received it. If it does not arrive or is damaged, email us at hello@poppiecollection.com with your order number and we will send a new item or refund the full amount. If the packaging is visibly damaged, photograph it before opening.

If tracking shows the parcel as delivered but you have not received it, get in touch as soon as possible and we will investigate with the carrier.

If delivery is significantly delayed, you have the right to cancel the purchase and get your money back.